DataParser Announces Support for Genesys Cloud Web Messaging
New DataParser helps organizations capture, format, and deliver Genesys Cloud web-messaging for compliance, eDiscovery, and supervision
NEW YORK, Sept. 16, 2026 (GLOBE NEWSWIRE) -- 17a-4 LLC announces DataParser support for Genesys Cloud Web Messaging, expanding DataParser’s ability to collect and archive communications from live chat engagement channels. The new module of DataParser is designed for organizations that need to preserve customer-agent web messaging conversations as part of regulatory compliance, legal discovery, supervision, and corporate records governance.
Genesys Cloud Web Messaging enables businesses to engage customers through web-based conversations – taking the customer experience to the next level. With DataParser, organizations can capture that web-messaging live chats and transform them into archive-ready formats for downstream systems, including compliance archives, eDiscovery platforms, storage repositories and other records-management destinations.
“Organizations continue to expand customer communications across online channels, and compliance teams need reliable ways to preserve those records,” said Tom Sinistore, VP of Sales at 17a-4. “DataParser support for Genesys Cloud Web Messaging gives regulated firms another option for collecting web-based customer conversations and delivering them into the systems they already use for retention and review.”
The addition of Genesys Cloud Web Messaging support reinforces 17a-4’s commitment to helping organizations keep pace with evolving communications channels. DataParser can be deployed in cloud or on-premises environments and supports flexible delivery options, including SMTP, file-based delivery, staged output, and Microsoft 365 Purview connectors.
Deployed globally managing millions of messages a day for enterprise communication systems, DataParser is designed for a verifiable chain of custody and regulatory compliance. Archiving data for SEC/FINRA compliance, security, HR, remote work, IP, legal or business policies are all common use cases. Financial firms, Government agencies, Education, Energy and Healthcare organizations all use DataParser.
DataParser supports delivery to a wide range of archive and eDiscovery platforms, including Microsoft 365 Purview, Proofpoint, Mimecast, Google Vault, Archive360, Azure Blob, AWS storage and other enterprise destinations. Organizations may deploy DataParser in the cloud or on premise depending on security and operational requirements.
DataParser support for Genesys is generally available in October. Organizations can contact 17a-4 to discuss licensing, deployment options, and technical requirements. Like all modules of DataParser, free trials are available.
17a-4 is a leading provider of compliance software and consulting services, specializing in data governance, electronic records retention, and regulatory technology solutions. Services include Designated Third Party, Fully Paid Stock Lending Administrative services and assessments of compliant architectures.
DataParser is 17a-4’s leading connector solution for messaging compliance, deployed globally managing millions of messages a day for enterprise communication systems. eDisclaimer is a hyperlinked messaging disclaimer service. PostLog captures X (Twitter) and YouTube data. WebParser is website capture service for maintaining copies of public websites.
17a-4, LLC is based in New York.
All product and company names herein may be trademarks of their registered owners.
Contact Info:
Sales@17a-4.com
212-949-1724
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